"Chargeback Essentials"

The Chargeback Essentials course provides a foundational understanding of chargebacks and equips participants with the essential knowledge to navigate the dispute process effectively. This course covers key concepts such as the types of chargebacks, the roles of different stakeholders, and the step-by-step process merchants follow when managing disputes. This course also introduces important metrics, prevention techniques, and available tools to reduce financial losses and improve chargeback outcomes.

Participants will explore the structure and mechanics of chargebacks, gain practical insight into reason codes, and understand how to construct strong dispute responses. By the end of the course, participants will have a clear framework for managing chargebacks, preventing unnecessary disputes, and aligning operations with best practices in compliance, documentation, and communication.

Who Should Enroll?

• New Payments and Fraud Team Members seeking a clear introduction to the chargeback process.

• eCommerce Staff and Customer Support Representatives handling transaction issues and customer disputes.

• Small Business Owners and Merchants looking to reduce chargeback losses and understand their rights and responsibilities.

• Payment Professionals building foundational knowledge to support further chargeback management strategies.

Program Details

Program Level: Intermediate

Program Field of Study: Specialized Knowledge

Program Delivery Method: QAS Self-Study

CPE Credits: 1.4

Advanced Preparation and/or Pre-requisites: Payment Essentials is recommended.

For more information regarding any concerns, please email us at programs@merchantriskcouncil.org. 

Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase.

Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org 

Course Created: 04/23/2025