Description
MRC Members receive exclusive pricing when accessed through the member portal.
Enhance your eCommerce operations with our Preventing and Fighting Common Chargebacks for Merchants course, designed for payment and fraud prevention professionals. This intermediate-level, self-paced training offers a deep dive into the world of chargebacks, a critical issue in online retail. Understand the significant impacts of chargebacks on merchants, learn about risk factors that increase chargeback rates, especially in high-risk industries, and explore effective merchant tools for prevention.
The course includes a detailed exploration of types of chargebacks, strategies for deciding when to fight or accept them, and techniques for representment with compelling evidence. Key focus areas include preventing and combating fraud-related chargebacks, handling canceled recurring transactions, dealing with cancellations of merchandise/services, addressing declined authorizations, and ensuring fulfillment of merchandise/service obligations.
Who Should Enroll?
- eCommerce payment managers who need to manage chargebacks effectively.
- Fraud prevention specialists requiring in-depth knowledge of chargebacks.
- Chargeback specialists looking for the best techniques to prevent and fight common chargebacks.
- Online retail business owners seeking to reduce the impact of chargebacks on their business.
- This course may also benefit financial analysts, customer service managers, risk and compliance officers, and eCommerce consultants.
Program Details
Program Level: Intermediate
Program Field of Study: Specialized Knowledge
Program Delivery Method: QAS Self Study
CPE Credits: 2.5
Advanced Preparation and/or Pre-requisites: Chargeback Essentials is recommended.
For more information regarding any concerns, please email us at [email protected].
Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to [email protected]. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase.
Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org
Course Created: 04/11/2023
Updated: 6/03/2024
Objectives
- Define the four main impacts that chargebacks have on merchants
- Identify risk factors that can increase a merchant's chargeback rate
- Examine how these risk factors contribute to chargebacks in high-risk industries
- Distinguish common tools used by merchants to prevent chargebacks
- Categorize types of chargebacks
- Determine which factors to consider when deciding whether to fight or accept a chargeback
- Examine types of evidence that can be included in a chargeback representment
- Outline how to prevent and fight the following types of chargebacks:
- Fraud
- Cancelled Recurring
- Cancelled Merchandise/Services
- Declined Authorization
- Merchandise/Service Not Provided
Certificate
By completing/passing this course, you will attain the certificate MRC Education Certificate of Completion
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