"Refund Fraud and Abuse"

MRC Members receive exclusive pricing when accessed through the member portal. 

The Refund Fraud and Abuse course is a self-paced, intermediate program that addresses the critical challenge of refund fraud and abuse by delving into the complexities of fraudulent practices that threaten businesses' financial stability, operational efficiency, and reputation.

Participants will learn about the diverse tactics employed by fraudsters, ranging from individual opportunists to organized crime rings, and develop strategies to mitigate these threats across various channels. The course also emphasizes the importance of enhancing return and refund policies, employee training, and industry collaboration to foster a culture of integrity and proactive fraud prevention. By the end of this course, participants will have gained valuable insights and practical skills to safeguard their businesses against refund fraud and abuse, ensuring a secure and trustworthy environment for legitimate customers.

Who Should Enroll?

• Fraud prevention specialists seeking more advanced knowledge and tools to enhance their capabilities by developing and implementing strategies to detect and prevent fraudulent activities within their organizations.
• eCommerce managers seeking to understand the robust systems that protect revenues and maintain customer trust.
• Payment professionals who manage payment systems, gateways, and transaction processes are looking to understand the nuances of refund fraud and how it can be mitigated, ensuring secure and efficient payment operations.
• Customer service managers seeking to learn more about the indicators of fraudulent return and refund requests to train their teams effectively and reduce fraudulent losses.
• IT and cybersecurity professionals seeking to learn about the latest technologies and methodologies for detecting and preventing digital fraud.
• This course may also benefit retail operations directors and security and compliance officers.  

For more information regarding any concerns, please email us at [email protected]. 

Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to [email protected]. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase.

Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org 

Course Created: 6/12/2024