MRC Members receive exclusive pricing when accessed through the member portal.  The Fraud in the Customer Journey course is a self-paced, entry-level course covering the various types of fraud that can occur at any point in the customer journey. You will explore key concepts of fraud attacks, including the digital attack lifecycle, techniques used by fraudsters to exploit online platforms, and the methods of data theft through websites and apps. You'll learn to identify and describe these fraudulent activities and understand their negative implications for businesses. By the end of the course, you'll be equipped with effective strategies and techniques to prevent and combat online fraud, enhancing the security of your eCommerce operations. Who Should Enroll? Fraud prevention specialists needing to understand the full spectrum of fraud throughout the customer journey. Payment managers wanting to understand the fraud risks at different customer interaction points to secure transactions. Customer service representatives in eCommerce who require knowledge of fraud to assist customers effectively and securely. Online retail business owners who need to safeguard their business against fraud at all stages of the customer journey. This course may also be beneficial to digital security analysts, IT professionals, compliance and risk management officers, and marketing and sales professionals in eCommerce. Program Details Program Level: Basic  Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 1.5 Advanced Preparation and/or Pre-requisites: None For more information regarding any concerns, please email us at [email protected].  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to [email protected]. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 09/12/2023 Read more

MRC Members receive exclusive pricing when accessed through the member portal.  The Fraud Key Performance Indicators (KPIs) course is a self-paced, intermediate program covering a deep dive into fraud KPIs in the eCommerce sector. This comprehensive course is designed for professionals navigating the complexities of online fraud, the course focuses on defining, understanding, and effectively managing critical fraud KPIs such as chargeback rate, false positive rate, account takeover rate, and refund rate. Participants will learn how to utilize data analytics and visualization tools in KPI management, apply best practices to real-world scenarios, and stay ahead in the ever-evolving landscape of eCommerce fraud. Who Should Enroll? Fraud prevention specialists who are dedicated to fraud detection and prevention in the digital commerce sector. eCommerce managers seeking strategies to minimize fraud-related losses and optimize transaction processes. Risk management professionals who handle transactional data and seek to apply analytical skills to fraud prevention. Financial and payment security personnel that are in the banking and payment processing sectors focusing on safeguarding online transactions. This course may also benefit data analysts in retail and IT and cybersecurity experts. Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 1.6 Advanced Preparation and/or Pre-requisites: Fraud Essentials is recommended.  For more information regarding any concerns, please email us at [email protected].  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to [email protected]. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 3/19/2024 Read more

The Generative AI and Identity Fraud course explores the growing intersection between advanced generative technologies and evolving identity-based fraud threats. As fraudsters adopt AI-powered tools to create realistic fake identities, mimic voices and faces, and execute sophisticated social engineering attacks, fraud prevention professionals must adapt rapidly to defend the customer journey. This course provides a deep dive into the techniques and technologies used to facilitate GenAI-powered identity fraud, including synthetic identity creation, deepfake impersonation, phishing campaigns, and fraudulent websites. Learners will learn how these tools bypass traditional verification systems and how emerging detection methods such as behavioral biometrics, device intelligence, and real-time analytics are evolving in response. The course also examines regulatory and ethical considerations, including transparency, fairness, and AI accountability. Who Should Enroll? Fraud Prevention and Risk Professionals tasked with protecting customer identity and transaction integrity. Financial Institutions, eCommerce Merchants, and Fintech Platforms seeking to strengthen defenses against GenAI-enabled fraud. Compliance and Regulatory Staff needing awareness of AI-driven risks in KYC, AML, and data privacy frameworks. Analysts and Investigators focused on detecting, mitigating, and preventing identity fraud. Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self-Study CPE Credits: 1.5 Advanced Preparation and/or Pre-requisites: Fraud Essentials is recommended. For more information regarding any concerns, please email us at [email protected].  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to [email protected]. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 09/23/2025   Read more

The Geolocation Technology in the Fight Against Fraud course introduces geolocation as a vital tool for fraud prevention, covering technologies like IP geolocation, GSM triangulation, Wi-Fi, GPS, and Bluetooth-based tracking. Each method brings unique strengths in pinpointing user and device locations, aiding in fraud detection by flagging suspicious behaviors, and verifying low-risk activities. The course explores geolocation's evolution from basic IP-based methods to sophisticated, multi-layered solutions that enhance accuracy and provide real-time insights. Privacy, legal compliance, and data security are emphasized, with guidance on adhering to regulations like GDPR and CCPA through transparent data handling and user consent. Learners gain practical skills in implementing geolocation for fraud detection, including setup, data collection, and integration with other security systems. The course examines evasion tactics fraudsters use, such as VPNs and location spoofing, and effective countermeasures to address these challenges. Future trends are discussed, expanding the potential of geolocation in security frameworks. Concluding with ethical and legal considerations, the course prepares participants to responsibly leverage geolocation technology for enhanced fraud prevention while upholding user privacy and trust. Who Should Enroll? Fraud Analysts will gain insights to assess risks, reduce false positives, and identify coordinated fraud attempts using geolocation data. Payment Security Specialists will learn to safeguard payment systems against unauthorized activities like card-not-present fraud and account takeovers. eCommerce Fraud Managers will enhance fraud detection during transactions, disputes, and account sharing with practical geolocation applications. Chargeback Specialists will use geolocation data to strengthen compelling evidence reports and effectively fight false claims. Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self-Study CPE Credits: 2.0 Advanced Preparation and/or Pre-requisites: Fraud Essentials is recommended. For more information regarding any concerns, please email us at [email protected].  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to [email protected]. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 12/04/2024 Read more

MRC Members receive exclusive pricing when accessed through the member portal.  Step into the future of eCommerce fraud fighting with our course on Machine Learning for Fraud Prevention. Designed for fraud and risk professionals in the digital age, this course offers a deep dive into the essentials of machine learning (ML) and its pivotal role in combating card-not-present fraud. You'll learn to define machine learning, differentiate various model types, and understand their specific applications in fraud management. Additionally, you'll learn about model scores, including the distinction between raw and calibrated scores, and how to set decision thresholds. This course shows how machine learning can be combined with rules and manual review for optimal decision-making in fraud prevention. Ideal for those looking to harness the power of machine learning in securing eCommerce platforms. Who Should Enroll? Fraud prevention professionals looking to integrate machine learning techniques into their fraud-fighting strategies. Risk management professionals seeking advanced methods to identify and mitigate potential fraud risks. Data analysts and scientists interested in applying their expertise to detect and prevent fraud through machine learning models. Financial and payment professionals seeking to improve their knowledge of advanced fraud prevention techniques. This course may also benefit eCommerce business owners and managers, IT and security professionals, and compliance officers in digital retail. Program Details Program Level: Basic  Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self Study CPE Credits: 2.5   Advanced Preparation and/or Pre-requisites: None  For more information regarding any concerns, please email us at [email protected].  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to [email protected]. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 01/23/2023 Updated: 06/12/2024 Read more

The Mobile Data Uses for Fraud Prevention course offers a comprehensive understanding of how mobile data can be leveraged to enhance fraud prevention strategies. Participants will explore various types of mobile data, such as device metadata, geolocation, usage patterns, and network details. The course covers the key stakeholders in mobile data collection and usage, including data providers, regulatory bodies, and end-users, along with a detailed overview of the regulatory landscape and compliance requirements. Participants will learn about different sources of mobile data and the methods used to collect it, including technologies like APIs and secure data transmission. The course also focuses on the practical applications of mobile data in fraud prevention, highlighting critical benefits like improved detection rates, reduced false positives, and enhanced operational efficiency. Lastly, the course will outline a framework for implementing mobile data strategies in fraud prevention, addressing system integration, continuous improvement, and real-time data analysis. By the end of the course, participants will understand the critical role mobile data plays in modern fraud prevention and how to apply these strategies effectively. Who Should Enroll? Fraud prevention analysts and specialists involved in detecting and preventing fraud will gain insights into how mobile data can be used to enhance their strategies and improve detection accuracy. Data analysts and data scientists will benefit from understanding how to incorporate mobile data into their analytical frameworks for fraud detection. IT and security professionals will learn how to integrate mobile data with existing infrastructure to enhance security measures. Compliance officers tasked with ensuring that data practices comply with regulatory standards will find value in understanding the regulatory landscape surrounding mobile data collection and usage. This course may also benefit risk management and financial services professionals. Program Details Program Level: Intermediate Program Field of Study: Specialized Knowledge Program Delivery Method: QAS Self-Study CPE Credits: 1.8 Advanced Preparation and/or Pre-requisites: Fraud Essentials is recommended. For more information regarding any concerns, please email us at [email protected].  Refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to [email protected]. Refunds will not be issued once a course has been started. Additionally, courses must be completed within one year of purchase. Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org  Course Created: 10/02/2024 Read more